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Content 10x Ltd. Conditions of Engagement


  1. The Provider shall perform the Services as described in this Service Agreement. The parties agree that the Services are being acquired for the purposes of a business.
  2. In providing the Services the Provider shall exercise the degree of skill, care, and diligence reasonably expected of a competent professional.
  3. The Provider shall not, without the Client’s prior written consent, use information or any other property provided by the Client except for the purpose of providing the Services.
  4. The Client will only supply the Provider with information, content, and data that they have the right to provide. The Provider will apply for and obtain all rights prior to submitting to the Provider to use, for example, custom or premium fonts, images, and logos. This applies to any content created using generative AI platforms like Chat GPT, Perplexity, or Midjourney.
  5. For the standard service (i.e. not including the optional add-on services) the Client must allow a 7 working day turnaround time from submission of the repurposing request to being in receipt of all repurposed files. The repurposing request must be complete, including all required files and information. The Client must accept that any delay in providing the required information may result in a delay in completing the service.
  6. The Client is given the opportunity to make specific requests or provide instructions/guidance regarding the content being created for them when submitting their repurposing request, for example, specific quotes to be used in images, specific sections of audio to be used in videos etc. If the Client chooses not to provide this information they must accept that the Provider will make decisions and assumptions in order to create the content for them. The Provider waives the right to subsequently request significant revisions to the content once it is being produced.
  7. For the standard service, there can be one revision cycle, and the Provider will correct any errors or omissions brought to their attention e.g. a typo. The Provider will also take feedback and requests on board for the next repurposing cycle.
  8. Any information concerning the business affairs or activities of either party that comes to the knowledge of the other shall be kept confidential by the receiving party until that information is publicly available. The obligations under this clause shall survive termination or expiration of this Agreement.
  9. The Client shall pay the Provider the Consideration in the amounts and at the times specified in the Service Agreement.
  10. The Client may order variations to the Services in writing or may request the Provider to submit proposals for variations to the Services.  The Client must give 3 month's notice to reduce the frequency/scope of the service required.
  11. The Client may not ‘carry over’ the service if it is not consumed on time. For example, Clients who receive a weekly repurposing service and miss a week (fail to provide content on-time) cannot carry it over into the following week and therefore make two requests in one week unless by prior agreement.
  12. The Provider may pass onto the Client expenses that are incurred due to non-standard requests resulting in additional costs, e.g. a request that requires additional software. We add a handling charge of 15% to cover the costs and risks incurred. The Provider will gain consent from the Client to incur such costs in advance.
  13. We reserve the right to apply a late payment charge for payments past the due date, which will be charged at the rate of $25 USD per day.  To avoid late payment fees and reduce administrative work on both sides, you have the option of setting up an auto payment via card payment or bank transfer.
  14. The Provider will source images that are copyright-free and free of charge. Occasionally premium/paid-for images me be required/suitable and on these occasions, the Client will be notified and if they approve, the premium image will be purchased and the cost passed onto the Client.
  15. There will be no increase to the agreed rate of fees in the first 12 months of work (unless the scope of the brief changes).  After this period, we will increase the fee in line with inflation each year we work together.  We also reserve the right to review our fee structure should our business costs increase.  You will always be pre-advised of any fee increase in writing.
  16. The Client hereby grants the Provider a right to use, reproduce or publish any content created for the Client. For example, by way of a testimonial or portfolio.
  17. Nothing in this Agreement shall prevent the Provider from providing similar services to third parties.
  18. The contract is for 3 months minimum and a minimum notice period of 3 months is required thereafter. The Client may at any time suspend or terminate this Agreement by giving written notice to the Provider as long as 3 months' notice is given (eg. if notice is given at the end of Month 2, your service terminates at the end of month 5), after which time the Provider shall arrange for the orderly cessation of Services and not incur any further expenditure on the Services.
  19. If the Client breaches any part of this service agreement, or in the event where the Client does not pay monies due, the Provider reserves the right to withhold all services and assets. 
  20. The Provider shall have no liability to the Client, and the Client shall have no liability to the Provider for loss of actual or anticipated profit, losses caused by business interruption, loss of goodwill or reputation or any consequential cost, loss or damage whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.  The Provider’s maximum aggregate liability to the Client and the Client’s maximum aggregate liability to the Provider shall not exceed the amount payable for that month’s service.
  21. This Agreement is governed by and is to be construed in accordance with English law. 
  22. Where the Client is resident outside the UK then the Client shall indemnify the company against any local taxes, withholding taxes, or levies, and shall remit to the Client the full amount of any invoice from the Client
  23. The illegality, invalidity or unenforceability of a provision of this Agreement does not affect the legality, validity or enforceability of another provision.  
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