Creativity

We encourage creativity and innovation because it's at the heart of what we offer to our clients - the online content world is forever evolving and therefore so should we!

Quality

The content that we create for our clients and for ourselves is always of an exceptional quality. No excuses and no exceptions

Professional

We don't mean that we wear suits and have meetings about meetings...far from it! By professional we mean that we always do what we say we will do. We are approachable, trustworthy and always follow through. We welcome feedback and continuously strive to improve and deliver excellence

We're a team of skilled professionals who love to be creative and do an excellent job for our clients...and we have fun whilst doing so!

We have been a remote/dispersed team since day-1, so we're fully geared up with how to develop a team ethos, positive work culture, efficient systems and processes, and unified goals. You'd be surprised how close our remote team are!

During the day-to-day, everyone is trusted to work autonomously, whether on our client work or internal content and projects. We have plenty of team meetings (...though not too many!) and in-person meet-ups too - full-team 2-day meet-ups happen 2-3 times per year.

We're truly global, the majority of our clients are in the US. We have clients in the UK, Ireland, South Africa, Poland, Canada and Australia too.

We're looking for creative, hard-working, fun, driven people to join us on our journey...we're only just getting started!! We could be the employer for you if:

You thrive when working autonomously
You prefer not to have someone looking over your shoulder!
You are confident to make decisions, and recognize when you need to ask for help
You're a team player - you never say "not my problem". We admit mistakes and forgive mistakes
You seek opportunities to grow and improve - professionally and personally
You're obsessive about quality. We have a "no mercy" philosophy to mediocre content!
You buzz off client and team successes
You genuinely enjoy content and the fast moving world of content marketing
It helps if you like Friends and communicating in GIFs, but this is not compulsory!

Current Vacancies

Marketing Operations Manager

We currently have a vacancy for a Marketing Operations Manager. In this role, you’ll help us continue to deliver a world-class service to our clients, and meet our ambitious plans to scale-up and grow over the next few years. The role is full-time and remote. Our notional HQ is Manchester, UK, but our team are spread across multiple locations. We work remotely using Zoom, Slack, and ClickUp to collaborate, plus we have in-person meet-ups occasionally.

To be considered for the role you’ll need to be based in the UK, ideally in the North-West.

THE OPPORTUNITY

Reporting directly into the CEO and founder, you’ll be responsible for the delivery of our service to our clients. This is a multi-faceted position that is ideally suited to a methodical, process-driven and hard-working individual, with excellent communication skills.

You should be a proactive leader who thrives as part of a small tight-knit team. You’ll be highly motivated with a ‘can-do’ attitude and an energetic personality. This is a senior role, but requires a ‘hands on’ approach. Very strong attention to detail and the ability to multitask are also key.

The role involves client liaison, leading the content publishing team (2 people), and working closely with the creative and writing teams to ensure quality outputs at all times. You’ll also have responsibility for maintaining our systems, processes and reporting.

In addition to client work you will oversee the publishing and distribution of our own content (podcast, blog, case studies, social media content, etc.) – supported by your team and working alongside the writing and creative teams.

To excel in the role you’ll also need to have a keen interest in and understanding of content marketing and social media, particularly for small businesses and brands. You also need to genuinely care (some may say pedantic!) about delivering a very high-quality service and client experience.

We are a hard-working, fun, lively team who are genuinely passionate about our jobs! The Marketing Operations Manager is a crucial member of the team and will aid our ongoing growth and success. We are looking for someone who wants to develop a long-term career with us and believe the role offers excellent scope for professional growth and career advancement.

RESPONSIBILITIES INCLUDE:

Manage client relationships and act as the key point of contact for clients
Responsible for the client onboarding process - you will be great at understanding clients’ needs and translating this back into accurate briefs for the wider team to work on
Ongoing project management of all client work – supported by your team (who own their own clients)
Overall management and responsibility for publishing content – using various publishing tools and platforms
Review and quality control to ensure all content is of the highest quality and created to spec. This involves reviewing content (video, audio, graphics, copy etc).
Maintain our project management system (ClickUp) and liaise with the rest of the team to ensure work is completed in-line with each service and project – you’ll lead our daily team meeting on priorities and workload
Reporting – responsible for operations management reporting. Presenting reports to the CEO and also the wider team at our monthly ‘deep dive’ review meetings
Documenting and reviewing our systems and processes. All of our internal and client delivery processes need to be documented and have up-to-date Standard Operating Procedures (SOPs)
Management of 2 direct reports – provide direction, coaching and feedback, whilst also adhering to our formal performance development processes
Work closely and collaboratively with the managers of the writing and creative teams
Focus on innovation and continuous improvement, always looking for ways to improve our systems, processes and tools
Ensure focus on our core values: Quality, Slick, Innovative, Friendly & Professional and Understand Clients

REQUIRED EXPERIENCE:

Experienced in marketing and working in an agency-environment
Demonstrable experience in project management
Experience with managing client relationships
Experience working with small and medium sized B2B businesses
Experience in managing a team

YOUR SUPER POWERS:

Motivated self-starter and natural problem solver
Highly organised
Insane attention to detail - you could spot a typo, a misaligned image, or dodgy audio in a blink!
Unwavering dedication and commitment to delivering high-quality work and services to clients
Works well under pressure and is comfortable when priorities regularly shift
Comfortable multitasking and managing several projects at once
Experience or desire to work independently in a remote team
Takes direction constructively and enjoys being part of a team
Tech-savvy / digitally intuitive – we use lots of different tools and software for ourselves and our clients, you need to pick-up online tools, software, websites etc quickly
Exceptional communication skills – professional and friendly persona
Strong leadership skills and a manager of people
Extremely knowledgeable and passionate about content marketing and social media – understands the different platforms and what people like to engage with on each
An appreciation of branding and especially brand consistency
Experience with podcasts would be great, but not essential!

DESIRED EXPERIENCE WITH THE FOLLOWING TOOLS:
ClickUp (or similar, e.g. Asana, Basecamp)
WordPress – including working with themes like Thrive, Divi, Elementor, etc
Social media scheduling tools – e.g. Buffer, Hootsuite, HubSpot, etc
Email Management systems- e.g. ActiveCampaign, Mailchimp and ConvertKit
Descript (nice to have)
Podcast hosting tools, e.g. Captivate, Buzzsprout (nice to have)

If you don't tick all the boxes, don't worry, but you do need to be a quick learner and tech savvy. You are expected to have a strong grasp of current marketing and content tools and be on top of new tools as they emerge - keeping an eye on innovations in AI.

Salary & Benefits

The successful candidate will have relevant marketing and agency experience with aspirations to progress from Manager to Director-level and build a team over the next 3-5 years

In return, we will provide:

Good salary based on talent and experience
Work from anywhere policy
Pension contributions
29 days holiday including birthday off work! You also get an extra day's holiday for every year you stay with us.
An extra ½ day off work every month for ‘life admin’
Option to participate in our healthcare and benefits program
Team wellbeing program – various initiatives aimed at improving team wellbeing and mental health - something we take seriously
We’ll pay to send you to various conferences, events, and training days
Company social events and outings

You will be an important part of a growing agency that is looking to establish itself as a ‘go to’ provider of content repurposing to technology brands around the world. You’ll be part of a close-knit agency that puts its clients first at all times but one that also recognises and rewards the hard work and professionalism of its staff.

APPLY NOW